Ever notice a bright spot on a monitor that won't go away? Dell has — and we know it's annoying. That's why Dell is now offering Premium Panel Exchange that ensures zero "bright pixel" defects on your UltraSharp, Professional, Gaming and Alienware monitors purchased from Dell. While defective pixels do not necessarily impair the performance of your monitor, they can be annoying and distracting, especially if the pixels are located in positions where viewing quality is reduced. Unyielding commitment to quality and the satisfaction of our customers has driven Dell to offer Premium Panel Exchange as part of our standard limited hardware warranty. Even if one bright pixel is found, a free monitor exchange is supported during the limited warranty period. Premium Panel Exchange is available for Dell UltraSharp, Professional, Gaming and Alienware monitors that are sold with computer systems or as stand-alone units purchased from Dell, and is included with Dell's standard 1-year or 3-year limited hardware warranty. Customers who purchase a 4th or 5th year extended warranty can also take advantage of this coverage for the duration of the limited hardware warranty period. Dell UltraSharp, Professional, Gaming and Alienware monitors bought at BestBuy®, while covered by Premium Panel Exchange, must visit a BestBuy® store in order to exercise their exchange. |
| FAQ |
| 1 | What are bright pixels? |
| A dead pixel refers to a pixel with a defect in its ability to display the correct color output. It may look like a tiny black or white spot on the screen. When the pixel remains permanently lit, it is known as a bright pixel. | |
| 2 | Will the brightness reduce over time? |
| Unfortunately, no. A defective pixel will remain permanently lit. | |
| 3 | What pixel defects are covered? |
| Dell’s Premium Panel Exchange applies to UltraSharp, Professional, Gaming and Alienware monitors with bright pixel defects only. The Premium Panel Exchange does not cover monitors with dark/ black type of dead pixels. | |
| 4 | Dell's Premium Panel Exchange covers which monitors? |
| Dell' Premium Panel Exchange applies to all UltraSharp, Professional, Gaming and Alienware monitors bought from Dell, and from retail stores with "bright pixel" defects during the limited hardware warranty term. | |
| If you purchased your Dell UltraSharp, Professional, Gaming and Alienware monitors through BestBuy®, you can only exchange it at any BestBuy® store. In order to receive support exchange service at a BestBuy® store, you must have the original sales receipts from your purchase. | |
| 5 | How do I get a replacement monitor? |
| Your limited hardware warranty covers your monitor against defective parts and workmanship. If you experience a part failure during your limited hardware warranty period, we'll first troubleshoot the system with you over the phone. If your issue is identified as a bright pixel after phone-based troubleshooting, Dell will ship you a replacement unit the next business day. | |
| During the term of your limited hardware warranty, your Dell monitor includes all of the benefits of Dell's 24x7 toll-free technical phone support and Advanced Exchange Service. | |
| If you purchased your UltraSharp, Professional, Gaming and Alienware monitors through BestBuy®, you can only exchange it at any BestBuy® store. In order to receive warranty service at a BestBuy® store, you must have the original sales receipts from your purchase. | |
| 6 | How long is the Premium Panel Exchange period? |
| While most manufacturers only provide a 30-dayperiod prior to zero bright pixel policy, Dell’s Premium Panel Exchange is valid for the term of your limited hardware warranty or extended warranty terms of 4 or 5 years. | |
| The limited hardware warranty for monitors, purchased independent of a computer system, lasts for the time period indicated on your packing slip, invoice or receipt. Monitors purchased with a system are covered by the term of the system limited guarantee/warranty. | |
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