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Customer Review
Reviewed in the United States on January 15, 2016
Terrible product, appalling customer service. I will never buy Hoover again
The battery stopped charging after 3 or 4 uses, I had to wait 1 month for a new battery and the same thing happened again after 2 uses.
Customer service is a joke...4 hour call back time and I spent 40 minutes on hold to be told there was nothing that could be done. The CSR refused to transfer me to a manager. When I asked for the CSR's name, she ignored me and went completely silent. We sat in silence for 10 minutes, then she put me on hold again and a "team lead" returned telling me nothing could be done.
The battery stopped charging after 3 or 4 uses, I had to wait 1 month for a new battery and the same thing happened again after 2 uses.
Customer service is a joke...4 hour call back time and I spent 40 minutes on hold to be told there was nothing that could be done. The CSR refused to transfer me to a manager. When I asked for the CSR's name, she ignored me and went completely silent. We sat in silence for 10 minutes, then she put me on hold again and a "team lead" returned telling me nothing could be done.
