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Customer Review
I got a brand new DS218+ set up was fine and started transferring data from 3 Seagate Backup Pro ...
Reviewed in the United States on October 19, 2017
I got a brand new DS218+ set up was fine and started transferring data from 3 Seagate Backup Pro Slim 2TB (is on compatible list for unit). First drive went through fine, still working on some "conversion processing". Second drive I connect (to the front USB port) shows up start transferring a folder in there DSM (OS) and then it after a couple files it seems like it's done, because there are no background processes going on but only one sub-folder was partially transfer. I've used the DSM on the last couple of files on the first drive and worked great) I eject the drive (USB front port) and unplug device. Plug it in to my computer (MacBook Pro) and start transferring the files, works fine, but defeats the purpose of this unit for me. I reboot the system through DSM and the unit will not reboot (blue flashing light). wait an hour nothing. held the power button till power off, unplugged 30 minutes, plugged back in powered on, works. plug in the first USB seagate drive that worked and did now it does not register. tried all USB ports but no drive's show up on my network, WD Red 8TB main drive is still there but my externals did not show up (only one external drive was plugged in at a time). Rebooted again, and realized if a usb is plugged in, it won't reboot. unplugged usb restarted things seem fine, but now files won't transfer over, like before, a couple of files will go through get a ETA when the files will be done transferring and then back to the DSM desktop like everything is done but now no access to the external drive forcing me to just unplug the drive because it's unresponsive. I know the drives work fine, I've just been using them with my MBP which still works fine, but it worries me that this unit is making just unplug my drives. I'm trying to use this unit to back things up but it can't do that. There support I hear is very slow, so I was excited when I saw a Live Chat on there website with a support option, but all it is is someone that directs you to a ticket form... kinda defects the whole purpose of Live Chat Support.
