Amazon.com: Customer reviews: Frigidaire Smart Window Air Conditioner, Wi-FI, 8000 BTU, 115V, Compatible with Alexa

Beautiful design, great high-tech integrations. Careful to get an appropriately sized unit.

Reviewed in the United States on June 19, 2017

Superb AC to replace a dirty old unit that came with my apartment. Beautiful modern styling compared to other units. The lights go off when it's inactive which is a feature I wish all product designers would incorporate for devices that go where you're sleeping (I wish the bright blue LED had never been invented!). Works well in my small bedroom. Struggles to reach into the room next-door, but a well placed fan in the doorway helps. In retrospect the next version up would have been a better choice but returns are a pain and it works OK. The unit blows upwards so you don't get that cold-air blast unless you stand right over the unit, but it does a good job at adjusting the atmosphere in the room. Blowing upwards is great as the A/C is right over my bed so it's not blowing directly onto me at night.

The app can be flaky but usually works after a restart. It's excellent being able to turn the AC on when I leave work and come home to a cool house. The scheduling feature is a pain to set up but seems to work. The Alexa integration works well, although the white noise from the A/C seems to make it difficult for Alexa to hear ("Sorry I can't find the device called Ass Conditioner" was my favorite mis-hearing so far).

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Shoe Addict

The first unit emits no cool air on neither the eco mode nor on the ...

Reviewed in the United States on June 22, 2016

Verified Purchase

Let me start out by saying how extremely frustrated I am! I currently have two of these units in my NYC apartment and neither of them works! They are both going back to Amazon!
The first unit emits no cool air on neither the eco mode nor on the standard cool/hi mode. I initially thought I was doing something wrong and I decided to go back and study the manual, but with no success. I then went through all the reviews on Amazon, including Googling online to see if anyone had any solutions as to how to resolve the issue. Believe me, I really wanted to keep this AC bc I love the features, especially the Wifi, (which btw does not work!), and it has a very sleek look.
However, the wifi feature was what really sold me, bc I have a six months old puppy that gets hot very easily and wanted to be able to control the temperature if/when I wasn't home during the hot summer season.
Nonetheless, I contacted Frigidaire the following morning to see what solutions they had in order to help resolve my issue. Well, I was informed that due to the size of the unit, they do not provide any repair or replacements - only for larger units. I then contacted Amazon and a lovely lady sympathized with me and agreed to send out another replacement of the same model and explained that I should go ahead and ship the first unit back.
I then paid a mutual friend to come in and install the second unit and he was done putting it together at exactly 8pm. At 9:36pm, while struggling and sweating profusely trying to figure out why the replacement unit was again, not cooling the room, we gave up.
I now have both units in my apartment waiting for a service pick-up to have them delivered back to Amazon. My puppy and I will now have to suffer in my hot apartment with two fans until I can find another AC that is reliable and does what it's supposed to. That being said, either I've been unlucky twice with the same unit, or it is just seriously defective!
Luckily, I am still within the time allotted to return the units back to Amazon bc as I mentioned before, Frigidare does NOT have a warranty on this AC.

So these are the issues which I've encountered with this AC:
-Wifi does not work, also has very poor reviews in App Store
-Eco Mode emits only warm air
-Fan Mode emits no air
-Cool/Hi mode also emits warm air or no air. Shuts itself off constantly as if it's operating on Eco mode
-Unit reads incorrect temperature of the room
-Unit climbs in temperature while set on low temperature; after 45mins waiting, no improvement.
- Airflow vents face upwards and cannot be adjusted up or down - only left to right
- Frigidaire offers no customer support or warranty

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Isaac M.

This is a good product, but my most recent order arrived badly damaged.

Reviewed in the United States on May 25, 2020

Verified Purchase

I ordered one of these, the 8,000 BTU, several years ago and it still works great. Two things I like most about it:

1) It has a sleek profile, is much less of an eyesore than a typical window unit.

2) It runs somewhat more quietly than a typical window unit. The actual volume is only modestly lower, but the sound itself is smoother and less “irregular,” if that makes any sense.

It cools a room just as well as a typical unit, though the vents point up so you won’t get a blast of cool air directed right at you shortly after turning it on, rather it will cool the room over time after running for a little bit.

The app is okay. It takes a very long time to load for what it is, and sometimes (rarely) it registers the unit as on when it’s off or vice versa, but overall it is at least functional. I use the Frigidaire app, I don’t use Alexa or similar, so maybe it works better (and more quickly) with Alexa. I wouldn’t know.

All in all, the product itself is very decent if not perfect.

However, the unit I just ordered arrived horribly damaged. This is just simply unacceptable. Best case scenario I now have to take time out of my day, and during a pandemic no less, to return this. And without a replacement product available. And that’s assuming the seller, Dynamic Deals, approves the return.

Update: I was able to return the item to the seller, Dynamic Deals, for a full rerun. Their communications about which return process to follow were a little confusing/self-contradictory but Amazon customer service helped iron out that communication gap, after which the return was actually the easiest I’ve ever had to do.

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A. Marks

Attractive, Wi-Fi features work, Reasonably Quiet... but other elements Frustrating–Would Probably Not Buy Again.

Reviewed in the United States on June 21, 2017

Verified Purchase

We bought this at the end of last summer to replace an old unit that had become impossibly loud. My first choice was a Friedrich, but 2 in a row had mechanical problems. Yep, I had to deal with installing and returning 2 air conditioners, uhg. Anyway this was the only decent model that fit our tiny 1950s window. We have another Frigidaire in another room that is a conventional design and casement size–it works much better.

Here's the good, bad & ugly on this baby.
GOOD:
• Attractive. No doubt about it, it's really great looking.
• the Smart feature, where you can use your phone to control it was easy to set up and works really well, by and large. Sometimes the app glitches and you have to relaunch, but I've never had to relink it and I've never had major problems. Turning on the AC from afar, 10-15 min before you're going to need the room comfortable is really terrific.

MIDDLE:
• Noise. It's pretty quiet. Big improvement over old one, though it has already developed an occasional rattle which I need to look into. Still, it's quiet enough.

BAD:
• The highest fan and cool mode is not nearly as strong as other AC's I've had. It takes more time for the room to get to a comfortable level.
• Econ Mode: This is the most annoying and badly designed feature. It's supposed to cycle on and odd to maintain the temp on the thermostat, however, it will cycle on for as short as 20 seconds and then off–and it's not like it's quiet when it does this. It is so irritating! And it does this a lot. Since there is software involved, maybe Frigidaire can send an update–any decent designer would have some kind of minimum time set for a cycle. And it doesn't seem as if the thermostat on Econ Mode is particularly accurate. It gets hotter than the set # on the device. I still haven't figured it out., but it's one "Smart" feature that ain't so smart.

5 people found this helpful

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loonscall

A beautiful, "Smart-enough", very-efficient and reasonably quiet air conditioner.

Reviewed in the United States on May 13, 2018

Verified Purchase

Beautiful. Quiet, especially on low. Easy to install. Filter grill and access to cleaning is brilliant. All-white minimalist design and this window air conditioner cools very efficiently. iOS app works well when it works. Like most first generation appliance apps, Frigidaire needs to work on improving the ability for the unit to maintain a wifi connection. It does currently have alexa support but HomeKit is still pending, apparently.
Resetting is easiest by unplugging the unit and re-plugging in to boot up the wifi connection to the app again. I own two units and the app can support multiple smart Frigidaire units. I can monitor the temperature of each room together on the app's home screen then open controls individual unit operation. The scheduling feature of the app works flawlessly for me as I've set my bedroom unit once and it works great.

There are no buttons just touch-sensitive controls on top. The minimalist remote control is also not sight-impaired friendly but works. One must press the power button once to "wake-up" the LED illuminations and temperature read-out. It is a perfect bedroom unit overall because there are no illuminations on continuously and the fan is relatively quiet. The compressor makes normal noises based on the weather conditions and overall cycling use. Operating the unit on low fan only mode is whisper quiet. The air output grill is upward but is adjustable and airflow can be pointed outward facing or left/right.

Overall, my multiple units were solid purchases and replaced older Frigidaire models that worked flawlessly for 12 years and were donated as they still work. I am very happy with my purchase via Amazon and were delivered by UPS with minimal box/unit damage considering the weight. Both of my units were slightly dented on the exteriors.

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William A. Nance

subpar product, poor quality control and poor customer service from manufacturer

Reviewed in the United States on July 5, 2019

Verified Purchase

I have purchased a 6000 BTU unit and 8000 BTU unit and a 12000 BTU unit fr a new apartment. i have had a bad experience across the board with these units and wish i had gone with a different option (and paid more attention to the bad reviews). 2 stars because no one reads 1 star and the unit does in fact cool, despite myriad other issues. DO NOT RECOMMEND BUYING

In terms of the actual features, assuming no manufacturing flaws with the unit -
1) the unit cools adequately.
2) the unit is very loud.
3) The remote control is terrible and the cover with the buttons is glued on and peeled off with very little use. very poor quality
4) the Wifi features are terrible. if you are looking for a "Smart AC unit" this is not it. it is a very "dumb AC" unit with a poorly implemented phone app connected to it -- the app is slow and the initial set up is very buggy - you have to try multiple times for the app to get the AC unit to detect local WIFI networks. Connecting multiple units to the app is clunky as switching screens or sending any command to the unit causes the entire app to freeze for 3 seconds while it is "thinking"

5) Finally, the unit fires cold air basically straight up from the top of the unit as opposed to outwards into the room.
6) That said the visual appearance of the unit is pretty sleek, not that that compensates for the lack of functionality

In terms of the experience of ordering and installing and using, i have had nothing but problems.
First the 12000 BTU unit arrived broken. This had to be returned (which was a huge pain because I had to schedule a pickup for amazon to pick up the 50 pound unit and the packaging is not reusable). The second one arrived in Ok condition

The 8000 BTU unit arrived in OK condition but after a week of use the Fan began making a loud noise and upon inspection, I noticed the Fan had gotten off center and was hitting the enclosure. This made the unit basically unusable.

at this point the 30 day return window for Amazon had passed and so I had to deal with frigidaire directly which has been a nightmare. the hold times are 10-15 minutes every time i call and the service reps are generally unhelpful. they they seem stuck in a sleepy corporate warranty department that is set up to make it too much of a hassle to deal with them to actually be able to file a warranty claim. Once you finally get a hold of them, there are a number of hoops you have to jump through in order for them to honor the warranty. Most notably, you have to use scissors and cut the electrical cord of the old unit and then take a picture of the unit and the cut cord and email that image to them to prove you aren't lying to them

Then after sending in the warranty forms, which had very explicit instructions to triple verify the address on the warranty form because that is the address that would be used, they sent it to the wrong address. I called in to fridigaire who (after 15min hold time) told me they didn't know why that happened and was submitting it to the research department to figure it out. I asked how long until i would receive the new unit and the rep told me he didn't want to give me a hard time frame until hearing back from research. I asked how long until i would hear back from research and they said well we don't want to give you a hard time frame on that- best case 3-5 days but its the peak season so it could be longer than that.

I would love to get my money back at this point and be done with them but i am pretty much locked into dealing with this now. Don't make the same mistake as me.

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Ben Goldberg

It is terrible

Reviewed in the United States on July 18, 2018

Verified Purchase

This thing was designed by someone who doesn't understand usability. It is terrible.

First off, there are no buttons. The top where the buttons are located is just a piece of thin plastic with no delineation of where each button starts and stops so even when you push in right general area, it doesn't always activate. Furthermore, and my biggest gripe, there is a small light that turns on below the writing that indicates each button location but the writing doesn't light up, its just a little LED below it. So when the lights are off in your room at night and you woke up because your hot you now have to turn on a light, or grab your cell phone, or try for 5 minutes to figure out which LED you just changed because there are not tactile buttons plus no writing on the button areas light up, just an single LED that shines like a flashlight in your eyes while your trying to figure out what setting you just changed.

Second, the brightness of the digital readout and the LEDs. OMG. Its like someone lit off a flash bang in the room. Its literally woken up my girlfriend sleeping next to me because its so bright. Seriously, they were trying to illuminate a stadium with the brightness.

Third, its much heavier than other ACs i own.

Fourth, its cooling effectiveness is mediocre at best. It was also amazingly inconsistent.

Fifth, it has a mind of its own. Ill leave my house and have it set to certain parameters, come home, my room is 80 degrees and its off. No I did not lose power, and this happens often. So I checked the scheduler, I have nothing programmed... just has a mind of its own.

Sixth, its very loud.

Seventh, when you want just a fan to pull exterior air in, its pathetic at doing so.

Eighth: Its wifi funtions were a joke. It had about a 25% chance of even connecting and then a 10% chance of the app actually working.

All in all, I had used this AC for over 2 years since I bought it and I came back to warn people 2 and 3 years later because of how frustrating this thing is. I think this AC, while a novel idea, is actually garbage. The usability is horrible and its overall design is terrible at best. Try again Frigidaire.

3 year check up... It broke half way through summer 3. Its now in a dumpster somewhere. Its a total piece of garbage.

23 people found this helpful

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FL_Nole

A WIFI AC now thats progress

Reviewed in the United States on June 5, 2018

Verified Purchase

I grew up in Florida so I have seen many window ACs. This one blows the air straight up and not straight at you like most window AC units which I like. I got this as a backup to my central AC and to be run off a generator when I loose power. It is a tight fit in a small window. The AC runs off a 120 volt plug and has not blown any fuses in my old 2 wire house. The plug is nice and long and has a GFI trip at the end of the plug. The app has to be closed or it looses AC connection when your phone or tablet sleeps. If you just reopen the app it connects fine. It is nice to be able to control it with wifi. The remote works fine but the battery was dead that came with it but I got a new battery at the dollar store. The remote has to be pointed at the AC to work. The unit has flat touch senstive light buttons kind of like a new iphone that only show when you touch it. I like that it has 3 ways to control it as it seems things break or batteries die. The filter is a higher quality micro mesh fabric and not just a grill over foam like most window ACs. A redlight turns on once a month to remind you to clean the filter. In eco mode it is loud but in cool mode it is more quiet. It has been working in over 90 degree heat and 90% humidity in Orlando. I was impressed with the cooling power as it can almost handle my whole house. I had a portable 12000 BTU AC but in Florida with the humidity it could not handle it and it heated up the house even when venting the air outside. Its really hard to keep out the outside air with the portable units. What worked for me was painters tape and a shower curtain to create a seal around the open window with the vent hose. This one is only 8000 BTU but works so much better and is easy to seal in a small window. I did have enough space the space fillers and did not need the foam boards for the sides. Make sure you measure your window and try to get a unit that will have small gaps. In the future I will always go with a window AC and would buy this again

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Spencer

Pretty? Absolutely. Intuitive? User-friendly? Possessing basic features? Absolutely not.

Reviewed in the United States on May 9, 2018

Verified Purchase

Let me start by saying I am never one to utter the phrase, "I'd like to speak to your manager," but I am going full Kate Gosselin-haircut today. The moral of the story is I feel like such a fool for having purchased this pretty but utterly useless box of metal. I should have read the reviews more carefully, but, like most others, I was blinded by the aesthetics, which is the only reason I'm giving it two stars. That, and is *does* actually cool down the room, which is its primary function, but good luck figuring out what temperature it's actually set to. It *is* an air conditioner, yes. But there's nothing "smart" about it.

I could write a dissertation on the design flaws of this unit, but I'll narrow my complaints down to two - which I think are pretty major. (I won't even talk about the app, which, according to reviews here and in the App Store, is as flawed as the unit itself.)

1. The Temperature
When you turn the unit on, a number appears. (Also, it's in "Econ" mode. Always. Any time you turn the unit off, it will revert to Econ mode when you turn it on again. Which means manually setting it to "Cool" every time if you want it to keep running.) If you don't touch any other buttons, this number will start to climb, as if your unit is possessed. Then it will disappear. After a while, you realize this number is apparently the temperature in the room. Which no one needs or cares to know. We just know it's hot, and we want to make it cool. You press the down (or up) arrow to your desired temperature, and that number flashes and beeps, then the display jumps back up to another number - again, the arbitrary temperature of the room, which we still don't care about. This is confusing, unless you fully understand what the unit is doing. I'm a smart, tech-savvy guy, and even I was perplexed. Did it take? Is the temperature set? And at what number? There are so many. There's the temperature of the room, the apparently default/neutral display temperature of 72, and then the number you've set it to. Even Steve Wozniak would be scratching his head.

Additionally, if it's in Econ mode - which is likely, if you didn't remember to also manually set it to "Cool" after turning it on - the unit will just pause (meaning appear to shut off) once it reaches the temperature (you hope) you set it to, then come back on for a bit a few minutes later before shutting off again. Which is what Econ mode on any unit is supposed to do, I guess - but you're already frustrated by this point, and just want to know it's working.

It's like some product presenter with the energy of the Sham-Wow guy demonstrated the features to a boardroom of Frigidaire execs, and they all murmured and nodded in hesitant unison, "Why, yes...that makes perfect sense to ME! Do YOU get it? Well, *I* certainly get it. How soon can we get it on the market?" But without that demonstration, and a convoluted manual (surprised?), it's the least-intuitive, most-complicated, user-unfriendly appliance I've ever seen. Millennials and octogenarians alike will lose their minds over this thing.

Temperatures on A/C units are arbitrary numbers anyway. We know this. Just let it display the "temperature" we want to set it to, and leave it at that. When we turn it on, just let it display the number we last set it to. Then let us decide if we want to change it. You know, just as air conditioners have worked since the advent of digital displays. If it ain't broke, don't fix it. If you're going to reinvent the wheel, make sure it can still roll.

2. Timer/Sleep Mode
In short, it's non-existent. I read product descriptions and reviews of this same unit on other websites, and they mention a "Sleep Mode." But it is nowhere to be found. I even stared at the picture of the remote and swore I saw a sleep mode button, but realized later I was confusing it with another Frigidaire model (an apparently "inferior" model, given the lower price point) I had also been considering that has the same remote design (see image). But even THAT has a sleep mode. Even the Frigidaire unit I purchased two YEARS ago - which I was hoping to purchase again, but was discontinued - had a sleep mode. ( Link: Frigidaire 6,000 BTU 115V Window-Mounted Low Profile Air Conditioner with Full-Function Remote Control ) Even the ancient Frigidiare unit I replaced for this one had a sleep mode! Innovations are supposed to improve a product, not make it worse!

When I go to sleep, I sometimes don't want the unit running all night. With my old air conditioner, I could set a timer to have the unit shut off in, say, two hours once the room had cooled down and I was fast asleep. I could run this unit in Econ mode, but it's not the same, and would wake me up with its constant kicking on and off. I understand there is apparently a timer feature in the app, but the app is useless. There should be a *manual* sleep/timer mode on the unit and remote itself in case, say, wifi is down, OR YOU CREATE AN ABSOLUTELY WORTHLESS APP. This is just baffling to me. Even the cheapest of units has a timer. And so do almost all other Frigidaire units. Why is this one an exception? To FORCE us to use the app? The app that doesn't even work? You were so close! You have all the other buttons and functions, why stop at the timer?

Is it the most beautiful unit you've ever seen? Yes. I have to give it that. That's the main reason I (regrettably) purchased it. But function HAS to meet form. The design can't stop at aesthetics. There's the old misconception that pretty people must also be dumb; that they can't possibly be both beautiful *and* intelligent. Well, this unit is most certainly "pretty." But it most definitely isn't "Smart."

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Russ Lefebvre

Air conditioner seems to work fine just like any other cheaper AC

Reviewed in the United States on May 9, 2018

Verified Purchase

I'm writing this as it happens so in the end I got everything to work but it was a hassle and over an hour to do it. That's why the three stars.

Air conditioner seems to work fine just like any other cheaper AC. The reason I got this one was for the wifi and the ability to set it when I'm away and to work with Alexa. Instructions show nothing about wifi. There is an enclosed sheet that says download the app, create an account (with Frigidaire) and connect to your AC. So download the app, enter my email and a password to create the account and get a message that says account created successfully and that an email was sent to verify the account. .........................

No email. Click the option to resend and it says email sent. ............................ No email. Did that 5 times.

Go online to Frigidaire's website and to register my AC and created an account using same email address. Create account and get an email to verify. Activate my account and go to register my AC and click all the stuff about not being a robot and ............................................just the little rotating processing symbol for over 10 minutes now and still not registered. But, I figured since they sent an email I can log into the app.

Nope. They don't seem to be on the same database. So reentered my same email and password and it says account successfully created. Which shouldn't happen if I had already successfully created the account with the same email.

So, cannot get the wifi and spent over $250 for a $50 AC unit. And since I cannot get into my account on the app I cannot get it to work with Alexa because you have to have a log in to enable the Frigidaire skill.

(OK, their website doesn't like Google Chrome. I switched to MS Edge and it registered the product.)

Went back to the app and this time I clicked Forgot Password. It sent me an email to reset my password and I entered the original password. Then went and logged into the account successfully without ever getting a verify email.

Now for the wifi. Could not get it to work at all. Then read on the app page in Google Play Store that it doesn't work with Pixel 2XL, which is why the app only gets two stars. So, switched to an older phone and finally got a little farther. Went to the AC unit because you have to manually press a button to turn on the AC's wifi and then switch the phone's wifi to the AC's wifi and then select your home network and enter in that password.

Took me about 10 tries since it kept telling me my password was incorrect. Then it would time out or lock up and I'd have to force shutdown the app.

Finally got the AC connected to my home network.

Went to the Alexa Frigidaire app and enabled that now that I had an account and the AC was connected to my home network. Had Alexa search for new devices and it found it and told Alexa to set the Air Conditioner (clicked to fast and didn't change the default name) to 69 and it did it.

I went back to my Pixel 2XL and logged into the app and it now shows my AC and the correct info. So, it's connected.

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